Purchase Terms & Conditions

When you purchase a product from the Create That Cake website, you are acknowledging that you have read, understood and are accepting our Purchase Terms & Conditions.

 

Price


All pricing is charged in Australian Dollars (AUD). Pricing may be changed at our discretion and without notice.


Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or due to incorrect information received from our suppliers, Create That Cake has the right to cancel the order.

 
Payment

 
Payment on our website is by Afterpay, Mastercard, Visa, American Express, Apple Pay and PayPal.

 
Out Of Stock Items

 
All items advertised on our website are held ready for dispatch, but on rare occasions items may be out of stock. If this is the case, we will contact you to discuss your options.

 
Returns Policy

 

We would like you to read our Returns Policy carefully to ensure you are fully aware of your rights when purchasing products via our website. Your order signifies your agreement to be bound by these terms, which constitute the agreement between Create That Cake and you the customer.


Create That Cake handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Please make your purchase decision carefully, because we do not accept returns unless there is a problem with the product.


If you have a problem with an item purchased, please contact us within 5 business days of receiving your order to discuss replacing the item or receiving a refund. We may request evidence of the problem or require you to return the item.

  

Returning An Item (If Applicable)

 

After contacting us, Create That Cake may give you written authorisation to return your package with return postage details. Do not return any items without authorisation from us. We will not refund the costs of postage for any item returned if it has not been authorised by us first.


If we have requested you return the item, please do not send your purchase back to the manufacturer; it will need to be sent to us directly to the address provided by our customer service. The item(s) must be returned within 10 days of contact with customer service.


After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued.

 
Refunds

 
Refunds will generally be processed within 7 business days of our receipt of returned products.


Any refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within 10 days of us notifying you that a refund has been issued.

 
Replacement Products (If Applicable)

 
Depending on where you live, the time it may take for your exchanged product to reach you may vary but is generally up to 15 days from the date the original product is received by us.

 
Delivery

 
Create That Cake delivers Australia-wide. Standard shipping orders are sent via our preferred courier or postal service. This varies depending on your location. Express shipping orders are sent via StarTrack.


All deliveries have tracking and can be traced. You will receive an email with the relevant tracking information when your order is dispatched.


Please allow up to 14 working days for delivery from when your order is processed if you selected standard shipping. Express shipping may take up to 5 business days.


All orders (unless a prior arrangement is made) must be delivered to a physical address, not a PO box or Parcel Locker. Signature on delivery will be required for large orders. If no one will be at home during the day, you might consider having the order shipped to a work address.


You must enter the correct delivery address and delivery instructions at the time of placing your order.


If you enter an incorrect address and the order is missing, re-ordering will be at your own expense. If the item is returned to us, you will be required to pay a minimum of $9.95 shipping. Rates may be higher depending on your location and weight of your package and will be charged at the actual cost incurred to re-ship the order.

 
Australia-Wide Standard Shipping Rates

Orders over $120 = Free shipping

Orders under $120 = $9.95

Australia-Wide Express Shipping Rates

Orders over $120 = $9.95

Orders under $120 = Calculated at checkout (ranges from $13.95 to $22.95)


Further Information

 
For further information, please read our Returns Policy, Shipping & Delivery Information and Frequently Asked Questions page.

 
Contact Us

 
Email: support@createthatcake.com.au

 
Last Updated: August 2018