Frequently Asked Questions

Here is a list of our Frequently Asked Questions. If you have a question that you can’t find the answer to below, please email us at support@createthatcake.com.au

 

Shipping & Delivery

Where do you ship to?

We ship everywhere in Australia.

Please note that your order must be sent to a physical address and not a PO Box, unless arranged with us prior to placing your order.

How much is postage?

We try very hard to keep our postage at an affordable rate. Click here to view the current postage rates. We offer both standard and express shipping.

How do orders get sent?

Standard orders are sent via our preferred courier or postal service. This varies depending on your location and the size of your order. All express orders are sent via StarTrack.

Can my parcel be left if I am not at home?

Large orders will require a signature on delivery. Please contact us prior to ordering if that is not suitable.

When will my order be dispatched? 

Orders are dispatched the next business day at the latest.

How long will it take to receive my order?

Shipping times depend on your location.
For standard shipping, it can take up to 10 business days.
For express, up to 4 business days. In our experience, most deliveries to major cities and regional centers are the next day from dispatch however we cannot guarantee next day delivery.

Can I track my order?

Yes. You receive an email with a tracking number when your order is shipped. 

What if my package goes missing?

If your package has been in transit longer than the estimated due date, please message us so we can investigate.

Ordering & Payment 


What payment methods do you accept?

We accept Afterpay, Laybuy, PayPal, Visa, MasterCard, American Express and Apple Pay.

Please note that Apple Pay requires you to be on an enabled Mac or iOS device using the Safari browser.

Are your payment methods safe?

We are committed to providing a safe and secure shopping experience for our customers.

Our website is SSL encrypted and credit card payments are processed using Shopify Payments. Shopify is PCI compliant and follows the Payment Card Industry Data Security Standard.

Can I change or add to my order once it’s been submitted?

Generally speaking, you can’t change or add to an order. But if you send us a message with more information we will see if there’s anything we can do to help you out.

Can I order items in bulk or access wholesale prices?

Unfortunately, we do not offer any wholesale pricing at this time.

Returns


Can I return my order?

Create That Cake handles returns and processes refunds in accordance with Australian Consumer Protection legislation.

Please make your purchase decision carefully, as we do not accept returns for change of mind.

If there is a fault with an item you ordered, please message us to discuss a resolution.

What if there’s a problem with my order? 

Please message us within 5 business days of receiving your order with the relevant details of the problem so we can discuss a resolution and guide you through the return process, if necessary.