Frequently Asked Questions

Here is a list of our Frequently Asked Questions. If you have a question that you can’t find the answer to below, please email us at support@createthatcake.com.au

 

Shipping & Delivery

Where do you ship to?

We ship everywhere in Australia.

Please note that your order must be sent to a physical address and not a PO Box.

How much is postage?

We try very hard to keep our postage at an affordable rate. Click here to view the current postage rates.

How do orders get sent?

Orders are sent via StarTrack Australia wide.

Can my parcel be left if I am not at home?

Parcels will be left when you are not home. Please contact us prior to ordering if that is not suitable.

When will my order be dispatched? 

Orders are dispatched the same day if placed before 1pm AEST, otherwise they will be dispatched the next day.

How long will it take to receive my order?

Once your order is received, it will be packed and dispatched within 1-2 business days. After this, the time it will take is out of our hands.

We use a premium express shipping service, but shipping times depend on your location. Major cities generally take 1-2 business days, regional and remote areas will take longer.

You will be provided with a tracking number once we ship your order, which will give you a more accurate delivery estimate. 

Can I track my order?

Yes. You receive an email with a tracking number when your order is shipped. Simply click the link in the email for a detailed description of where your parcel is and delivery date estimate.

What if my package goes missing?

If your package has been in transit longer than the estimated due date, please email us so we can investigate.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address and the order is missing, re-ordering will be at your own expense. If the item is returned to us, you will be required to pay a minimum of $9.95 shipping (rates may be higher depending on your location and weight of your package).

Ordering & Payment

What payment methods do you accept?

We accept Afterpay, PayPal, Visa, MasterCard, American Express and Apple Pay.

Please note that Apple Pay requires you to be on an enabled Mac or iOS device using the Safari browser.

Are your payment methods safe?

We are committed to providing a safe and secure shopping experience for our customers.

Our website is SSL encrypted and credit card payments are processed using Shopify Payments. Shopify is PCI compliant and follows the Payment Card Industry Data Security Standard.

Can I change or add to my order once it’s been submitted?

Generally speaking, you can’t change or add to an order. But if you send us an email at support@createthatcake.com.au with more information we will see if there’s anything we help you out.

Can I order items in bulk or access wholesale prices?

We are happy to discuss bulk orders or wholesale prices for businesses with an ABN. Email us at support@createthatcake.com.au and let us know your requirements.

Returns

Can I return my order?

Create That Cake handles returns and processes refunds in accordance with Australian Consumer Protection legislation.

Please make your purchase decision carefully, as we do not accept returns for change of mind.

If there is a problem with your order or an item you ordered, please email us within 5 business days of receiving your order to discuss a resolution.

What if there’s a problem with my order or an item I ordered? 

Please email us at support@createthatcake.com.au within 5 business days, of receiving your order with the relevant details of the problem so we can discuss a resolution and guide you through the return process, if necessary.